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Persistence pays off: Mrs Morris’s story

Persistence pays off: Mrs Morris’s story

Mrs Morris* was living in one room in a housing association property.  She was suffering from depression and claustrophobia.  She visited her GP, and wrote to her landlord five times over a two-year period asking to move into a larger flat.

Appeals

Despite her appeals, which were accompanied by letters from her GP, supporting a move in order to alleviate Mrs Morris’s suffering and depression, the landlord failed to respond.

Distress

Mrs Morris approached Staywell’s Information, Advice and Advocacy service in an extremely distressed state, feeling that she was getting nowhere and at the end of her tether.  We listened to what she said and visited her in her small room.  We took on the case, wrote to her councillor and her landlord and made 26 telephone calls!

Persistence

Our persistence eventually paid off.  The landlord finally acknowledged Mrs Morris’s situation had merit and agreed to put her at the top of its priority list for re-housing.

Delight

Two weeks later Mrs Morris was offered a one bedroom flat in the same complex.  She was delighted and wrote to us:  ‘Thank you very much for your help in my case.  I am pleased to tell you I have just been offered a flat. I am so grateful for all your help and support.’

*names have been changed

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