Stay Warm, Stay Well Money worries this winter? Help is available Cost of living support and more The cost of living continues to be a worry this winter. There is a lot of information online about benefits and financial help, as well as local agencies in Kingston and Richmond that can provide advice and support. You will find information on winter support services from Staywell, including our Handyperson scheme. Click on the blue links throughout this page to find out more. If you are of pension age and worried about heating bills this winter, don't just turn the heating off, please get in touch with Staywell or one of the other agencies listed on this page. If you or someone you know is struggling, you can find information & advice on everything from budgeting and energy bills to food supplies, warm spaces and health and wellbeing at www.kingston.gov.uk/costoflivingsupport, with sections on: Cost of living support and advice Financial support, benefits and debt advice Emergency food supplies Reducing bills and budgeting Support for children and families Employment and skills Health and wellbeing support Scams Winter Ready Connected Kingston (for Kingston residents) The Connected Kingston website has a wealth of information on local groups and services and a specific section on cost of living resources. It is a good place to start looking for information about organisations that can help with a host of issues. CLICK HERE. Richmond Community Independent Living Service (for Richmond residents) CILS is a partnership of 20 local Richmond charities, supporting adults of all ages to live independently, improve wellbeing and stay connected with their local community.CILS Information Navigation acts as the central access point into the service, as well as offering information, advice and support - delivered by Richmond AID. CILS Health & Wellbeing offers a range of wellbeing, social and practical support - led by Age UK Richmond. All 20 partners can be contacted directly. https://www.ageuk.org.uk/richmonduponthames/our-services/cils/cils-information-navigation/ The Information Navigators can help in many ways, including: Offer information, advice and support on a range of subjects Help you to find the right services to support your needs Support you through the health & social care system Information Navigation areas include: Housing Benefits Grants and food vouchers Social and leisure opportunities Employment, education and independent living Transport and mobility Access, aids and adaptations Consumer issues Volunteering Befriending They can help you if you are looking for support for yourself, a family member, friend or someone you are caring for. The service is free and confidential. Email: [email protected] Phone: 020 8831 6464 Richmond Cost of Living Hub (for Richmond residents) https://www.richmond.gov.uk/services/cost_of_living_hub Information on benefits and financial support if you’re on a low income https://www.gov.uk/browse/benefits/low-income Cost of Living Payment If you claim certain benefits or tax credits, you may be eligible for an extra payment to help with the cost of living. If you’re eligible, payments will be made automatically. Government help for households information Support with living costs Kingston Council - support with living costs information Keeping Warm and Well Warm Home Better Health - free assessment If you are a Kingston resident and meet one or more of the criteria below, you are eligible for this free service provided by the local not-for-profit organisation Thinking Works: Aged 65 or over Have a long-term condition such as diabetes Have a low income, such as being in receipt of Universal Credit If you request the service, an advisor from Thinking Works will telephone you at a time of your choosing to give you advice and help prepare you for winter. The service includes FREE devices to help cut your water and energy use that will either be dropped off or installed depending on Covid 19 risk factors. During the assessment, your advisor may offer the following: FREE radiator reflector panels* FREE smoke and carbon monoxide alarms* FREE LED low energy bulb x 2 FREE referrals for smoke alarms from the London fire brigade Assessments for insulation and heating grants Assessments for utility discounts including the Warm Home Discount and Water Help Specialist advice on lowering your heating bills whilst keeping warm Referrals for benefit checks and debt advice Advice on free walks and other exercise opportunities in the borough Advice on keeping healthy and well in winter To book your assessment or for more information, please call: 0800 118 23 27 Text: 07928 394 482 Email: [email protected] https://www.thinkingworks.co.uk/kingstonwhbh Money Saving Boiler Challenge Turning down the flow temperature on your combi boiler to 60°c or below can knock £££ off your heating bill each year and reduce energy waste from your home. For more information click this link: https://moneysavingboilerchallenge.com/ Cold Weather Payment You may get Cold Weather Payments if you’re getting certain benefits or Support for Mortgage Interest. If you’re eligible, you’ll get these payments automatically. You do not need to apply, but you may need to tell Jobcentre Plus if you have a baby or if a child under 5 comes to live with you. The payments do not affect your other benefits. You’ll get a payment if the average temperature in your area is recorded as, or forecast to be, zero degrees celsius or below over 7 consecutive days. You’ll get £25 for each 7 day period of very cold weather between 1 November 2024 and 31 March 2025. More information: https://www.gov.uk/cold-weather-payment Cold Weather Payments are different to Winter Fuel Payments. Household Support Fund If you're struggling to pay for essentials such as food, heating and water, especially if you're a pensioner or have children in your household, the Household Support Fund can provide short-term financial support. For more information click this link: https://www.kingston.gov.uk/benefits-5/household-support-fund If you need help to apply, a professional (such as a social prescriber with your GP surgery) can apply on your behalf. Staying warm One of the best ways of keeping yourself well during winter is to stay warm, particularly if you have an underlying health condition, or are older or have young children. This can help prevent colds, flu or more serious health conditions such as heart attacks, strokes, pneumonia and depression. The chances of these problems are higher if you're vulnerable to cold-related illnesses because of your age, your income, a disability or health condition. It’s wise to plan ahead for the colder months and bad weather. Staywell is here to help, with a range of services you can call on and some tips for keeping warm. We’re working with GPs and other local partners to get information, advice and help out to those who need it. Keeping warm – top tips Make sure you’re getting the financial support you’re entitled to. In addition to the help listed in the 'Cost of Living' section above, if you're of retirement age or over call our Information and Advice service for more information. Dress appropriately, in layers of thinner clothes rather than one thick layer. Stay active, alternate rest and activity, but don’t take risks in wet or icy weather. Eat well, sip hot drinks regularly throughout the day and stock up on provisions in case you can’t get out to the shops. Set your heating to the right temperature (18–21°C/64–70°F) in the rooms you use during the day. If you don’t want to heat your bedroom all the time, make sure it’s warm before you go to bed and use the timer to make sure it’s warm when you get up. It’s best keep the windows closed whilst your asleep. If you use an electric blanket, make sure it’s safe. A guide on using, caring for and storing electric blankets is available from Electrical Safety First. NHS tips on how to keep warm and well in winter https://www.nhs.uk/live-well/seasonal-health/keep-warm-keep-well/ Help your neighbours in winter Check on older neighbours or relatives to make sure they're safe and well. Make sure they're warm enough, especially at night, and have stocks of food and medicines so they don't need to go out during very cold weather. Curtains drawn for too long, lights left on or deliveries stacking up on doorsteps may be tell-tale signs that something is not right. Elderly people may find themselves isolated and lonely at this time, particularly if they are nervous of slipping on ice or snow. Neighbours, friends and relatives might benefit from a bit of extra help such as company or someone asking if they need any support. If people are concerned about anyone, they should contact Kingston Council’s Adult Social Care team. You can also contact Adult Social Care for advice or support by calling 020 8547 5005 or emailing [email protected]. Website https://www.kingston.gov.uk/adult-social-care Emergency support If an elderly or vulnerable person needs emergency social care support during office hours, because they are isolated at home for example through severe weather such as heavy snow or flooding, contact Kingston Council’s Adult Social Care team on 020 8547 5005. Email [email protected]. If someone requires urgent assistance overnight or at any other time outside of normal office hours, such as weekends or bank holidays, they can contact the council’s Out of Hours Emergency Duty Team on 020 8770 5000 for help and advice. For emergency and life-threatening symptoms, call 999 or go straight to A&E. Coping with extreme weather Including information on help if you have a cold home and available benefits https://www.kingston.gov.uk/emergency-planning/coping-extreme-weather/4 Winter support services from Staywell Staywell provides a range of services to help people in and around Kingston borough stay warm and be safe this winter. Call 020 8942 8256. Phones are staffed 8.30 am to 4.30 pm Monday to Friday. Please leave a message if our lines are busy and we'll get back to you. Handyperson (Kingston borough - for people aged 65+ or with a disability) Practical help with little jobs around the home, including: clearing snowy paths or driveways, draught-proofing homes, providing free winter warmth packs, fixing grab rails for slippery paths or steps, loan of a portable heater in case of boiler breakdowns, severe cold etc. Find out more. Community Team (for people 65+ registered with a Kingston GP) Support and advice if you are unwell or can’t get out of the house. Find out more. Information and advice (for residents of Kingston borough of retirement age and over) Referral to energy advice services; assistance in claiming all appropriate benefits to maximise income available for paying energy bills. Call 020 8942 8256 or email [email protected]. Want to get out of the house when it’s cold and wintry? Companionship, activities and hot meals are available at Staywell centres Raleigh House and The Bradbury (charges apply). Please get in touch to find out more. Get help to buy food and milk Foodbanks You'll need a voucher to use a foodbank - to find out more about vouchers click here For times and directions click here. The Healthy Start scheme If you’re more than 10 weeks pregnant or have a child under 4, you may be entitled to get help to buy healthy food and milk. https://www.healthystart.nhs.uk/ Information and links correct 31/12/2025 Manage Cookie Preferences